Oracle CRM Techno Functionals Consultant (Multinational Company)

Jakarta, Jakarta, Indonesia
Contracted to Full Time
Experienced
Hello jobseekers!  We are currently assisting one of our clients in multinational IT service company to find a Oracle CRM Techno Functionals Consultant to join their team to help tackle their various projects. 

Our Clients : 
Our client is a global technology and IT services provider headquartered in Vietnam, with $1 billion in revenue (2023) and over 30,000 employees in 30 countries.

Job Details :
Reporting to the Manager, CRM Enterprise Application, this role will be a member of the ERP implementation & Support project team. To support existing Oracle R12x & Implementation of Fusion Production Support. This role will also ensure the smooth running of critical business processes after project implementation. Should have hands on experience with Development of Integrations, Data Migrations, Customizations.

Requirements :
  • Bachelor’s degree in computer science or equivalent 
  • At least 5-7 years of experience, with at least 2 end to end Oracle ERP project implementation in  CRM (CX-Sales, CPQ, Service) , with sound business process knowledge (e.g. Quote-To-Service, Sales-to-CPQ) in a global environment.  
  • Hands on experience in developing RICE/CEMLI components; OAF Personalization, OAF  extension, Oracle workflow, Oracle Forms, Oracle reports using PLSQL & SQL, Oracle Application  frameworks, XML publisher reports and interfaces using PLSQL Stored Procedures. 
  • Hands on experience with Oracle Fusion Cloud Data Structure and Data Flow. Design,  Development, Integration, BI Publisher, EDI, OTBI reports & Dashboards, PL/SQL, OAF, ADF,  Personalization, etc. 
  • Experience in Data conversion patterns of Oracle Cloud ERP (FBDI, ADFDi)
  • Hands on experience in Implementation & Support of with Oracle ERP & Oracle Fusion Sales & Service Cloud modules like CX-Sales, Customer portal, Sales Contracts, Service Management, Subscription Management, Field Service, Warehouse Management, Order Management etc. 
  • Preference given to those with experience in OFS, Mobile PTR 
  • Prior experience in Oracle Fusion Cloud migration will be a definite plus. 
  • Experience in high-tech manufacturing will be a plus. 
  • Positive attitude, enthusiastic, self-motivated, sensitive to team dynamics & cultures 
  • Strong written and oral communication skills
  • Keen attention to detail 
  • Well versed in SCRUM project methodology 
  • Able to interact with Mandarin-speaking users to understand the business requirements.
Job Descriptions :
  • Manage full life cycle of Requirement, Design, Build, Testing, Deployment and Support
  • Develop and document AS-IS / TO-BE business processes, configuration scripts, and other associated functional specifications from end user requirements, as well as system documentation for new implementations.
  • Assist with the configuration and development of application objects, workflow, reporting, integration, and conversion programs, etc.
  • Outline functional testing scenarios, prepare test scripts, and conduct unit and system integration tests.
  • Conduct user training and manage user testing.
  • Analyze and solve complex customer issues related to data and processes.
  • Track and follow up on operational issues and perform change impact analysis for quarterly changes on BAU landscape with reference to the project landscape.
  • Liaise with Biz users and vendor and ensure the deliverables with quality.
  • Manage Oracle ERP R12 related support activities & Help with Oracle Fusion implementation.
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